RESIDENTIAL TERMS & CONDITIONS

Residential Terms & Conditions for Phantom Wash Pros (cleanphantom.com)

Effective Date: May 2, 2026  Last Updated: May 2, 2026

Agreement Overview

These Terms & Conditions (“Agreement”) constitute a legally binding contract between Phantom Wash Pros LLC (“Company,” “we,” “us,” or “our”), a California limited liability company operating in San Diego County, and the residential property owner or authorized representative (“Client,” “you,” or “your”). By accepting a quote, scheduling a service, providing verbal or written authorization, or allowing our technicians to commence work on your property, you acknowledge that you have read, understood, and agree to be bound by the entirety of this Agreement.

1. Scope of Services

Phantom Wash Pros provides professional exterior cleaning services to residential properties in the North County area of San Diego, California. The services covered under this Agreement include, but are not limited to, the following:

• Soft Washing (Houses): Low-pressure chemical application for cleaning stucco, painted surfaces, vinyl, and other delicate exterior substrates
• Soft Washing (Roofs, Clay Tile Only): Chemical treatment and low-pressure rinse for clay tile roofs exclusively
• Pressure Washing (Roofs, Concrete Tile Only): High-pressure cleaning for concrete tile roofs exclusively
• Pressure Washing (Hardscapes): Driveways, patios, walkways, pool decks, retaining walls, fences, and other durable exterior surfaces
• Window Cleaning (Exterior): Professional exterior window cleaning using water-fed pole or traditional methods
• Window Cleaning (Interior): Interior window cleaning upon specific request
• Solar Panel Cleaning: Specialized cleaning of residential solar panel arrays
• Artificial Turf Cleaning: Sanitization, deodorizing, enzyme treatment, power brooming, and rinsing of synthetic turf

The specific services to be performed will be detailed in the quote provided to the Client. Any additional services requested after quote acceptance may be subject to additional charges.

2. Quotes and Authorization

Quotes are provided via email or text message and remain valid for thirty (30) calendar days from the date of issuance. After this period, quotes are subject to revision based on current pricing, material costs, and property conditions.

Acceptance of a quote may occur through any of the following methods: written confirmation via email or text, verbal confirmation via phone, or by permitting our technicians to begin work on the property. Any form of acceptance constitutes agreement to this entire document.

Scheduling is subject to availability and weather conditions. The Company reserves the right to reschedule services due to inclement weather, equipment issues, or other unforeseen circumstances without penalty. The Client will be notified as soon as reasonably possible in the event of a reschedule.

3. Payment Terms, Refunds, and Legal Action

Deposit Policy

Generally, no upfront deposit is required for standard residential services. However, the Company reserves the right, at its sole discretion, to require a non-refundable deposit of up to 25% of the quoted service amount for larger projects, specialty services, or clients with prior payment issues. If a deposit is required, this will be communicated clearly in the quote prior to scheduling.

Payment Due Upon Completion

Unless a deposit arrangement has been made, full payment is due immediately upon completion of the service, before our technicians leave the property.

Accepted Payment Methods

Phantom Wash Pros accepts all major credit cards (Visa, Mastercard, American Express, Discover), personal checks, Venmo, Tap to Pay, cryptocurrency, ACH transfer, and other standard payment methods as available.

No Refunds

All sales are final. Due to the nature of the services provided, Phantom Wash Pros does not offer refunds once a service has been completed. If the Client is dissatisfied, the issue will be addressed exclusively through our Satisfaction Guarantee (see Section 9).

Late Payment

If payment is not received upon completion or within the agreed timeframe, a late fee of 1.5% per month (equivalent to 18% per annum), or the maximum rate permitted under California Civil Code, whichever is less, will be applied to the outstanding balance.

Legal Action for Non-Payment

If an invoice remains unpaid for ninety (90) days past the due date, Phantom Wash Pros will initiate formal legal action to recover the debt. The Client agrees to be responsible for all costs of collection, including but not limited to reasonable attorney’s fees, court costs, filing fees, and collection agency fees incurred in the recovery of unpaid amounts.

4. Cancellation and Rescheduling Policy

The Company requires a minimum of twenty-four (24) hours’ advance notice for any cancellation or rescheduling of a confirmed service appointment. Notice must be provided via phone call, email, or text message.

Cancellations or rescheduling requests made with less than 24 hours’ notice may result in a cancellation fee of up to 20% of the quoted service amount, or the forfeiture of any deposit paid, at the Company’s sole discretion. Repeated late cancellations (three or more within a 12-month period) may result in the requirement of a non-refundable deposit for all future bookings.

The Company understands that emergencies occur and will exercise reasonable discretion in applying cancellation fees.

5. Membership and Maintenance Programs

Phantom Wash Pros offers recurring maintenance programs, including the Phantom Wash Club and Phantom Turf Club (Surge, Lush, and Guard tiers).

Terms of Membership

Memberships are billed on a recurring basis (e.g., monthly, bi-monthly, quarterly) as specified in the membership agreement.

Cancellation

Memberships operate on a month-to-month basis. The Client may cancel their membership at any time; however, thirty (30) days’ written notice is required prior to the next billing cycle to avoid being charged for the subsequent period.

Early Cancellation of Discounted Services

If a Client receives a discount on an initial service contingent upon signing up for a membership program, and subsequently cancels the membership before completing at least three (3) recurring billing cycles, the Company reserves the right to retroactively bill the Client for the amount of the initial discount provided.

6. Client Responsibilities and Site Preparation

The Client agrees to the following strict obligations prior to and during the scheduled service date to ensure a safe, efficient, and effective cleaning process:

Water Access and Pressure

• The Client must provide access to functioning exterior water spigots. Spigots must be turned on and accessible from the exterior of the home.
• Well Water/Low Pressure: The Client must notify the Company in advance if the property relies on well water or suffers from low water pressure, as this significantly impacts our equipment and cleaning methods.
• No Water Usage During Service: The Client and all occupants must refrain from using water inside the home (e.g., running dishwashers, washing machines, showers, or flushing toilets excessively) while our technicians are actively drawing water for the cleaning process, to prevent pressure drops that can damage our equipment.

Clearing the Work Area

• The Client is responsible for removing or relocating all vehicles, patio furniture, potted plants, decorations, toys, personal belongings, and any other sensitive items or obstacles from the immediate work area prior to our arrival.
• The work zone must be completely clear. The Company is not responsible for damage to items left in the work zone.

Animal Waste Removal

• The Client is strictly responsible for removing all animal waste (including pet feces and urine-saturated areas) from the work area, including artificial turf, backyards, patios, and walkways, prior to the scheduled service.
• Our technicians will make reasonable efforts to clean up and remove as much animal waste as possible within reason if encountered, but Phantom Wash Pros assumes no liability for incomplete removal, biohazard exposure, sanitation issues, or staining caused by pre-existing animal waste.

Securing the Property and Occupants

• The Client must ensure all windows, doors, and other openings are securely closed and latched prior to service.
• Children and pets must be kept inside the home and away from the work area for the entire duration of the service to ensure their safety from high-pressure equipment and cleaning solutions.
• All exterior electrical outlets, light fixtures, and sensitive electronics in the work area must be turned off or covered. The Company is not responsible for water intrusion or electrical damage resulting from improperly sealed openings or active outlets.

Access and Parking

• The Client must provide clear, unobstructed access to all areas specified in the quote.
• The Client must provide efficient access to the work site, including adequate parking for our commercial vehicles and trailers as close to the water source as possible.

7. Environmental Compliance and Water Reclamation

Phantom Wash Pros is committed to environmental responsibility and compliance with all local, state, and federal regulations, including Environmental Protection Agency (EPA) guidelines regarding wastewater runoff.

Storm Drain Runoff

The Client acknowledges that it is illegal to discharge wash water containing chemicals, oils, or heavy sediment into municipal storm drains.

Water Reclamation

If the property layout or the nature of the cleaning (e.g., heavy oil removal from a driveway) requires water reclamation, damming, or specialized disposal to prevent illegal runoff, the Company will implement these measures.

Dump Fees and Compliance Costs

The Client is responsible for any additional costs associated with environmental compliance for their specific property, including but not limited to water reclamation equipment usage, specialized filtration, and municipal dump fees for hazardous wastewater disposal. These costs will be communicated to the Client if deemed necessary upon site inspection.

8. Limitation of Liability and Disclaimers

Phantom Wash Pros carries comprehensive general liability insurance and commercial vehicle/trailer insurance. Certificates of insurance are available upon request. Notwithstanding, the Company’s total liability for any claim arising from the performance of services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

Pre-Existing Damage

The Company is not responsible or liable for any pre-existing damage to the property, including but not limited to: cracked, loose, or deteriorated stucco; chipped, peeling, or oxidized paint; broken or failed window seals (fogged double-pane glass); rotted wood or trim; damaged, cracked, or loose roof tiles; deteriorated caulking or grout; rusted metal surfaces; or any other condition that existed prior to our arrival. Our technicians will conduct a visual inspection and may photograph or video-record pre-existing conditions prior to commencing work.

Plant and Landscaping Damage

While the Company takes reasonable precautions to protect landscaping (including pre-wetting and post-rinsing of plants adjacent to work areas), we are not liable for damage to plants, flowers, shrubs, trees, grass, or any landscaping elements caused by cleaning solutions, water pressure, or equipment. Certain cleaning chemicals, while biodegradable, may cause temporary or permanent discoloration or damage to sensitive plant species.

Water Intrusion

The Company is not responsible for water intrusion into the home or structure resulting from faulty seals, deteriorated weatherstripping, improperly installed windows or doors, cracked stucco, or any other pre-existing structural deficiency.

Window Damage

For window cleaning services, the Company is not liable for damage to windows with pre-existing defects, including but not limited to: scratched glass, failed seals, fabricating debris (manufacturer defects in tempered glass), damaged screens, or deteriorated frames. If interior window cleaning is performed, the Company is not liable for damage to interior furnishings, flooring, or window treatments unless caused by gross negligence.

Surface Discoloration

Pressure washing and soft washing may reveal underlying damage, staining, or discoloration that was previously concealed by dirt, algae, mold, or other buildup. The Company is not liable for the appearance of such pre-existing conditions once surfaces are cleaned.

9. Satisfaction Guarantee and Damage Reporting

Satisfaction Guarantee

Phantom Wash Pros stands behind the quality of our work. If you are not 100% satisfied with the results of our service, you must notify us within forty-eight (48) hours of service completion. Upon notification, we will return to re-wash or address the specific areas of concern at no additional charge. This guarantee does not apply to conditions caused by weather events, third-party actions, or normal environmental exposure occurring after service completion.

Damage Reporting

Any claims of property damage allegedly caused by our services, including but not limited to damage to windows, surfaces, landscaping, or structures, must be reported to Phantom Wash Pros in writing (via email or text) within forty-eight (48) hours of service completion. The report must include a description of the damage and photographic evidence. Failure to report alleged damage within this 48-hour window constitutes a full and complete waiver of any and all claims related to such damage.

10. Media Release and Drone Usage

Media Release

By accepting services from Phantom Wash Pros, the Client grants the Company an irrevocable, royalty-free, worldwide license to capture, use, reproduce, and distribute before-and-after photographs and videos of the exterior of the Client’s property. This media may be used for marketing, advertising, social media content, website display, print materials, training, and any other legitimate business purpose, without compensation to the Client.

Drone Usage

The Client explicitly authorizes Phantom Wash Pros to operate Unmanned Aerial Vehicles (drones) over and around the property for the purposes of property inspection, service documentation, and capturing marketing videography/photography. All drone operations will be conducted safely and in accordance with FAA regulations.

The Company will not disclose the Client’s full name, exact street address, or other personally identifying information in connection with published media without separate written consent. General descriptions (e.g., neighborhood name, city, or property type) may be used.

If the Client wishes to opt out of the media release or drone usage, they must notify the Company in writing prior to the commencement of services.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Phantom Wash Pros LLC, its owners, officers, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) the Client’s breach of this Agreement; (b) the Client’s failure to disclose pre-existing property conditions; (c) inaccurate information provided by the Client; or (d) any third-party claims related to the Client’s property that are not the direct result of the Company’s gross negligence or willful misconduct.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, fire, flood, earthquake, pandemic, government orders, labor disputes, equipment failure, or supply chain disruptions.

13. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

14. Entire Agreement

This Agreement, together with the specific quote provided to the Client, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written. No modification of this Agreement shall be effective unless made in writing and signed by both parties.

15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to this Agreement or the services provided hereunder shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California. The prevailing party in any legal action shall be entitled to recover reasonable attorney’s fees and costs.

16. Acknowledgment and Acceptance

By accepting a quote from Phantom Wash Pros (whether verbally, via email, via text message, or through any digital platform), by scheduling a service, or by permitting our technicians to commence work on your property, you acknowledge and confirm the following:

1. You are the property owner or an authorized representative with the legal authority to enter into this Agreement.
2. You have read and understand the entirety of these Terms & Conditions.
3. You agree to be bound by all provisions contained herein.
4. You acknowledge that the Company has the right to refuse or discontinue service if these terms are violated.

PHANTOM WASH PROS LLC
San Diego County, California
CleanPhantom.com