COMMERCIAL TERMS & CONDITIONS

Commercial Terms & Conditions for Phantom Wash Pros (cleanphantom.com)

Effective Date: May 2, 2026 Last Updated: May 2, 2026

Agreement Overview

These Commercial Terms & Conditions (“Agreement”) constitute a legally binding contract between Phantom Wash Pros LLC (“Company,” “we,” “us,” or “our”), a California limited liability company operating in San Diego County, and the commercial property owner, property manager, business owner, or authorized representative (“Client,” “you,” or “your”). By accepting a quote, executing a service agreement, providing verbal or written authorization, or allowing our technicians to commence work on your property, you acknowledge that you have read, understood, and agree to be bound by the entirety of this Agreement.

1. Scope of Services

Phantom Wash Pros provides professional exterior cleaning services to commercial properties in the North County area of San Diego, California. The services covered under this Agreement include, but are not limited to, the following:

Soft Washing (Building Exteriors): Low-pressure chemical application for cleaning stucco, painted surfaces, EIFS, and other delicate exterior substrates
Soft Washing (Roofs, Clay Tile Only): Chemical treatment and low-pressure rinse for clay tile roofs exclusively
Pressure Washing (Roofs, Concrete Tile Only): High-pressure cleaning for concrete tile roofs exclusively
Pressure Washing (Hardscapes): Parking lots, sidewalks, drive-thrus, dumpster pads, loading docks, walkways, and other durable exterior surfaces
Window Cleaning (Exterior): Professional exterior window cleaning using water-fed pole or traditional methods
Window Cleaning (Interior): Interior window cleaning upon specific request
Solar Panel Cleaning: Specialized cleaning of commercial solar panel arrays
Artificial Turf Cleaning: Sanitization, deodorizing, enzyme treatment, power brooming, and rinsing of synthetic turf areas

The specific services to be performed will be detailed in the quote or service agreement provided to the Client. Any additional services requested after quote acceptance may be subject to additional charges and a revised scope of work.

2. Quotes, Authorization, and Scheduling

Quote Validity

Quotes are provided via email or text message and remain valid for thirty (30) calendar days from the date of issuance. After this period, quotes are subject to revision based on current pricing, material costs, labor rates, and property conditions.

Acceptance

Acceptance of a quote may occur through any of the following methods: written confirmation via email or text, verbal confirmation via phone, execution of a formal service agreement, or by permitting our technicians to begin work on the property. Any form of acceptance constitutes agreement to this entire document.

Scheduling

Scheduling is subject to availability and weather conditions. The Company reserves the right to reschedule services due to inclement weather, equipment issues, or other unforeseen circumstances without penalty. The Client will be notified as soon as reasonably possible in the event of a reschedule. For commercial properties requiring after-hours or weekend service, scheduling accommodations will be made as specified in the quote.

3. Recurring Service Agreements and Auto-Renewal

Recurring Maintenance Programs

For Clients enrolled in recurring maintenance programs (e.g., weekly, bi-weekly, monthly, bi-monthly, quarterly, semi-annual, or annual service schedules), the following terms apply:

Auto-Renewal

Recurring service agreements will automatically renew for successive terms of the same duration (e.g., a 12-month agreement renews for another 12 months) unless either party provides written notice of cancellation or non-renewal at least thirty (30) calendar days prior to the end of the current term.

Pricing Adjustments

Pricing for recurring services is subject to annual review. The Company may adjust pricing with a minimum of thirty (30) calendar days’ written notice prior to the start of the next renewal term. If the Client does not agree to the adjusted pricing, they may cancel the agreement by providing written notice within 15 days of receiving the pricing adjustment notification.

Scope Modifications

Either party may request modifications to the scope of recurring services. All modifications must be agreed upon in writing and may result in pricing adjustments.

Early Termination

If the Client terminates a recurring service agreement prior to the end of the current term without cause, an early termination fee equal to 25% of the remaining contract value may apply, unless otherwise negotiated in writing.

4. Payment Terms, Refunds, and Legal Action

Deposit Policy

The Company reserves the right, at its sole discretion, to require a non-refundable deposit of up to 25% of the quoted service amount for large commercial projects, new commercial accounts, or at its discretion. If a deposit is required, this will be specified in the quote or service agreement prior to scheduling.

One-Time Services

For one-time or non-recurring commercial services, full payment is due upon completion unless alternative payment terms have been agreed upon in writing.

Net 30 Terms

For approved commercial accounts, payment terms are Net 30 days from the date of invoice. Earlier payment via ACH transfer is preferred and appreciated. Net 30 terms are extended at the Company’s discretion and may be revoked at any time for accounts with a history of late payment.

Accepted Payment Methods

Phantom Wash Pros accepts ACH transfers (preferred for commercial accounts), all major credit cards (Visa, Mastercard, American Express, Discover), business checks, Venmo, Tap to Pay, cryptocurrency, and other standard payment methods as available.

No Refunds

All sales are final. Due to the nature of the services provided, Phantom Wash Pros does not offer refunds once a service has been completed. If the Client is dissatisfied, the issue will be addressed exclusively through our Satisfaction Guarantee (see Section 9).

Late Payment

If payment is not received within the agreed terms, a late fee of 1.5% per month (equivalent to 18% per annum), or the maximum rate permitted under California Civil Code, whichever is less, will be applied to the outstanding balance beginning on the day following the payment due date.

Service Suspension

The Company reserves the right to suspend all services, including recurring maintenance, if any invoice remains unpaid for more than 45 days past the due date. Services will resume upon full payment of all outstanding balances, including applicable late fees.

Legal Action for Non-Payment

If an invoice remains unpaid for ninety (90) days past the due date, Phantom Wash Pros will initiate formal legal action to recover the debt. The Client agrees to be responsible for all costs of collection, including but not limited to reasonable attorney’s fees, court costs, filing fees, and collection agency fees incurred in the recovery of unpaid amounts.

5. Cancellation and Rescheduling Policy

The Company requires a minimum of twenty-four (24) hours’ advance notice for any cancellation or rescheduling of a confirmed service appointment. Notice must be provided via phone call, email, or text message.

Cancellations or rescheduling requests made with less than 24 hours’ notice may result in a cancellation fee of up to 25% of the quoted service amount, or the forfeiture of any deposit paid, at the Company’s sole discretion.

For recurring service agreements, repeated late cancellations (three or more within a 12-month period) may result in the requirement of a non-refundable deposit for all future service visits or, at the Company’s discretion, termination of the recurring agreement.

6. Client Responsibilities and Site Preparation

The Client agrees to the following strict obligations prior to and during the scheduled service date to ensure a safe, efficient, and effective cleaning process:

Water Access and Pressure

The Client must provide access to functioning exterior water spigots. Spigots must be turned on and accessible from the exterior of the building.
Well Water/Low Pressure: The Client must notify the Company in advance if the property relies on well water or suffers from low water pressure, as this significantly impacts our equipment and cleaning methods.
No Water Usage During Service: The Client and all occupants must refrain from using water inside the building while our technicians are actively drawing water for the cleaning process, to prevent pressure drops that can damage our equipment.

Clearing the Work Area

The Client is responsible for ensuring all vehicles, equipment, inventory, signage, and other items are removed from the immediate work area prior to our arrival.
For parking lot, drive-thru, or sidewalk cleaning, the Client is responsible for ensuring the designated areas are completely clear of all vehicles and obstructions during the scheduled service window. The Company is not responsible for damage to items left in the work zone.

Animal Waste and Biohazards

The Client is strictly responsible for removing all animal waste, biohazards, or hazardous materials from the work area prior to the scheduled service.
Our technicians will make reasonable efforts to clean up and remove as much animal waste as possible within reason if encountered, but Phantom Wash Pros assumes no liability for incomplete removal, biohazard exposure, sanitation issues, or staining caused by pre-existing waste.

Securing the Property and Occupants

The Client must ensure all windows, doors, and other openings are securely closed and latched prior to service.
All exterior electrical outlets, light fixtures, and sensitive electronics in the work area must be turned off or covered.
The Client must ensure that patrons, employees, and any children or pets are kept safely inside and away from the active work zones.

Access, Permissions, and Safety

The Client must provide clear, unobstructed access to all areas specified in the quote.
The Client must provide efficient access to the work site, including adequate parking for our commercial vehicles and trailers as close to the water source as possible.
If gate codes, keys, alarm codes, or special access instructions are required, these must be communicated prior to the service date.
The Client is responsible for informing the Company of any known hazards on the property, including but not limited to: uneven surfaces, chemical storage areas, electrical hazards, or areas with restricted access.

Tenant and Occupant Notification

For multi-tenant properties, the Client is responsible for notifying all tenants and occupants of the scheduled service date and any necessary preparations (e.g., closing windows, moving vehicles).

7. Environmental Compliance and Water Reclamation

Phantom Wash Pros is committed to environmental responsibility and compliance with all local, state, and federal regulations, including Environmental Protection Agency (EPA) guidelines regarding wastewater runoff.

Storm Drain Runoff

The Client acknowledges that it is illegal to discharge wash water containing chemicals, oils, or heavy sediment into municipal storm drains.

Water Reclamation

If the property layout or the nature of the cleaning (e.g., heavy oil removal from a parking lot or dumpster pad) requires water reclamation, damming, or specialized disposal to prevent illegal runoff, the Company will implement these measures.

Dump Fees and Compliance Costs

The Client is responsible for any additional costs associated with environmental compliance for their specific property, including but not limited to water reclamation equipment usage, specialized filtration, and municipal dump fees for hazardous wastewater disposal. These costs will be communicated to the Client if deemed necessary upon site inspection.

8. Limitation of Liability and Disclaimers

Phantom Wash Pros carries comprehensive general liability insurance and commercial vehicle/trailer insurance. Certificates of insurance are available upon request. Notwithstanding, the Company’s total aggregate liability for any and all claims arising from the performance of services under this Agreement shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

Pre-Existing Damage

The Company is not responsible or liable for any pre-existing damage to the property, including but not limited to: cracked, loose, or deteriorated stucco; chipped, peeling, or oxidized paint; broken or failed window seals (fogged double-pane glass); rotted wood or trim; damaged, cracked, or loose roof tiles; deteriorated caulking or grout; rusted metal surfaces; or any other condition that existed prior to our arrival. Our technicians will conduct a visual inspection and may photograph or video-record pre-existing conditions prior to commencing work.

Plant and Landscaping Damage

While the Company takes reasonable precautions to protect landscaping, we are not liable for damage to plants, flowers, shrubs, trees, grass, or any landscaping elements caused by cleaning solutions, water pressure, or equipment.

Water Intrusion

The Company is not responsible for water intrusion into the building resulting from faulty seals, deteriorated weatherstripping, improperly installed windows or doors, cracked stucco, or any other pre-existing structural deficiency.

Window Damage

For window cleaning services, the Company is not liable for damage to windows with pre-existing defects, including but not limited to: scratched glass, failed seals, fabricating debris (manufacturer defects in tempered glass), damaged screens, or deteriorated frames.

Surface Discoloration

Pressure washing and soft washing may reveal underlying damage, staining, or discoloration that was previously concealed by dirt, algae, mold, or other buildup. The Company is not liable for the appearance of such pre-existing conditions once surfaces are cleaned.

Business Interruption

Under no circumstances shall the Company be liable for any loss of revenue, loss of profits, business interruption, loss of business opportunity, or any indirect, incidental, special, consequential, or punitive damages resulting from the performance, delay, or non-performance of our services, regardless of whether such damages were foreseeable.

9. Satisfaction Guarantee and Damage Reporting

Satisfaction Guarantee

Phantom Wash Pros stands behind the quality of our work. If you are not 100% satisfied with the results of our service, you must notify us within forty-eight (48) hours of service completion. Upon notification, we will return to re-wash or address the specific areas of concern at no additional charge. This guarantee does not apply to conditions caused by weather events, third-party actions, tenant activities, or normal environmental exposure occurring after service completion.

Damage Reporting

Any claims of property damage allegedly caused by our services, including but not limited to damage to windows, surfaces, landscaping, or structures, must be reported to Phantom Wash Pros in writing (via email or text) within forty-eight (48) hours of service completion. The report must include a detailed description of the damage and photographic or video evidence. Failure to report alleged damage within this 48-hour window constitutes a full and complete waiver of any and all claims related to such damage.

10. Media Release and Drone Usage

Media Release

By accepting services from Phantom Wash Pros, the Client grants the Company an irrevocable, royalty-free, worldwide license to capture, use, reproduce, and distribute before-and-after photographs and videos of the exterior of the Client’s property. This media may be used for marketing, advertising, social media content, website display, print materials, training, case studies, and any other legitimate business purpose, without compensation to the Client.

Drone Usage

The Client explicitly authorizes Phantom Wash Pros to operate Unmanned Aerial Vehicles (drones) over and around the property for the purposes of property inspection, service documentation, and capturing marketing videography/photography. All drone operations will be conducted safely and in accordance with FAA regulations.

The Company may use the business name, general location, or property type in marketing materials unless the Client provides explicit written notice to the contrary prior to the commencement of services. The Company will not disclose sensitive proprietary business information in connection with published media.

If the Client wishes to opt out of the media release or drone usage, they must notify the Company in writing prior to the commencement of services.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Phantom Wash Pros LLC, its owners, officers, members, employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) the Client’s breach of this Agreement; (b) the Client’s failure to disclose pre-existing property conditions or known hazards; (c) inaccurate information provided by the Client; (d) the Client’s failure to notify tenants or occupants; or (e) any third-party claims (including tenant claims) related to the Client’s property that are not the direct result of the Company’s gross negligence or willful misconduct.

12. Insurance and Risk Allocation

The Company maintains general liability insurance and commercial auto/trailer insurance with coverage limits appropriate for the services provided. The Client may request a Certificate of Insurance (COI) at any time. If the Client requires the Company to be added as an additional insured or to meet specific insurance thresholds for a particular project, additional fees may apply and must be arranged prior to service commencement.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: acts of God, fire, flood, earthquake, pandemic, government orders or regulations, labor disputes, equipment failure, supply chain disruptions, or utility outages.

14. Confidentiality

Each party agrees to maintain the confidentiality of any proprietary or sensitive business information disclosed by the other party in connection with this Agreement. This includes, but is not limited to, pricing structures, business operations, security protocols, and access credentials. This obligation survives termination of the Agreement.

15. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

16. Entire Agreement and Amendments

This Agreement, together with the specific quote or service agreement provided to the Client, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless made in writing and signed by authorized representatives of both parties.

17. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to this Agreement or the services provided hereunder shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California. The prevailing party in any legal action shall be entitled to recover reasonable attorney’s fees and costs.

18. Acknowledgment and Acceptance

By accepting a quote from Phantom Wash Pros (whether verbally, via email, via text message, or through any digital platform), by executing a service agreement, or by permitting our technicians to commence work on your property, you acknowledge and confirm the following:

You are the property owner, property manager, or an authorized representative with the legal authority to enter into this Agreement on behalf of the business or property.
You have read and understand the entirety of these Commercial Terms & Conditions.
You agree to be bound by all provisions contained herein.
You acknowledge that the Company has the right to refuse or discontinue service if these terms are violated.
You acknowledge that recurring service agreements are subject to auto-renewal as described in Section 3.

PHANTOM WASH PROS LLC
San Diego County, California
CleanPhantom.com