Privacy Policy for Phantom Wash Pros (cleanphantom.com)

Effective Date: 12/29/2025
Last Updated: 12/29/2025

1. Introduction

Welcome to Phantom Wash Pros aka CleanPhantom.com (“we,” “us,” or “our”). We are a professional pressure washing and exterior cleaning service operating as Phantom Wash Pros in North County San Diego, CA. This Privacy Policy explains what personal information we collect through our website, why we collect it, how we use it, and your rights in connection with that data. 

By accessing or using our website and services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal data. 

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:
• Submit a contact form or request a quote
• Sign up for services or marketing communications
• Provide feedback or ask questions

This may include:
• Full Name
• Email Address
• Phone Number
• Service Preferences
• Any other information you choose to provide in free-form fields

We also ask for consent to send text messages when you submit your phone number for scheduling or estimates. 

2.2 Usage and Technical Data

We automatically collect certain technical information when you visit our website, such as:
• IP address
• Browser type and settings
• Date and time of access
• Pages viewed and interaction data
• Cookies and tracking technologies

This data helps us operate the site, analyze trends, and improve your experience. 

3. How We Use Your Information

We use personal information for the following purposes:
• To respond to inquiries and provide services
• To send appointment confirmations, reminders, or promotional messages (with consent)
• To manage our marketing campaigns and analytics
• To improve our website and customer experience
• To comply with legal obligations

We will never sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We and our third-party service providers may use cookies, web beacons, pixels, and similar technologies to collect technical information. These help with analytics, improving site functionality, and personalizing your experience. You can control cookies through your browser settings. 

5. Sharing Your Information

We may share personal data with:
• Service providers who help operate the website (e.g., hosting and analytics)
• Marketing platforms (if you opt-in)
• Legal and compliance authorities, if required by law

We do not share personal information with unrelated third parties for their independent use.

6. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We implement reasonable security measures to protect your data, including administrative, technical, and physical safeguards. 

7. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including:
• Accessing the personal information we hold about you
• Requesting correction or deletion of your data
• Withdrawing consent for marketing communications

To exercise these rights, contact us using the contact information below.

8. Children’s Privacy

Our website is not intended for children under the age of 13 (or a higher age if required by local law). We do not knowingly collect personal information from children without verified parental consent.

9. International Data Transfers

If you access our site from outside the United States, your information may be transferred to, stored, and processed in the U.S. by us and by certain third parties. Your use of the site constitutes consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, applicable laws, or for operational reasons. We will post the updated policy on this page and update the “Last Updated” date at the top. 

California Privacy Rights (CCPA / CPRA Notice)

This section applies solely to California residents and supplements the information contained elsewhere in this Privacy Policy.

A. Categories of Personal Information Collected

In the past 12 months, we may have collected the following categories of personal information, as defined by California law:

• Identifiers: name, email address, phone number, IP address
• Customer Records: contact details provided through forms
• Internet Activity: browsing behavior, pages viewed, interactions with our website
• Geolocation Data: approximate location derived from IP address

We collect this information directly from you or automatically through your interaction with our website.

Your California Privacy Rights

As a California resident, you have the right to:

1. Right to Know
   Request disclosure of:
   1. Categories of personal information collected
   2. Sources of information
   3. Business or commercial purposes for collection
   4. Categories of third parties with whom information is shared
2. Right to Delete
   Request deletion of personal information, subject to legal exceptions.
3. Right to Correct
   Request correction of inaccurate personal information.
4. Right to Limit Use of Sensitive Personal Information
   (If applicable under future data practices.)
5. Right to Non-Discrimination
   You will not receive discriminatory treatment for exercising your privacy rights.

How to Exercise Your Rights

You may submit a privacy request by:

• Email: info@phantomwashpros.com
• Phone: 858-742-6866

We may need to verify your identity before processing your request. Requests are typically fulfilled within 45 days, as permitted by California law.